membership
Get many services for free in addition to reduced hourly rates - all for a low monthly fee
(you also will never have to feel bad about pinging me about anything home)
Included with a Membership Subscription
Credit per Month towards On-site Work, Maintenance or Phone that you accumulate if you don't use.
Significantly Reduced Hourly Rate
Locked in Reduced Hourly Rate Forever, NO increases for the life of your subscription.
Slack - Unlimited communication
Travel time free for scheduled maintenance or services within my service area
5 Mile Travel Range Free for Non Scheduled, On-Site or Emergency
Home Owner
$100 / month
Free Standing or Town Home
Up to 4000 Square Feet
1/2 Hour Credit per Month towards:
On-site Work, Maintenance or Remote
= 6 Hours Per Year!
+ Additional Home or Home Rental:
$75 / Month / each
Condo Owner
$50 / month
Unit in a Condo Building / MDU
Up to 2000 Square Feet
1/4 Hour Credit per Month towards:
On-site Work, Maintenance or Remote
= 3 Hours Per Year!
+ Additional Condo or Condo Rental:
$35 / Month / each
Business
$150 / Month
Single Office Location
Up to 100 Employees
1/2 Hour Credit per Month towards:
On-site Work, Maintenance or Remote
= 6 Hours Per Year!
+ Additional Office Location:
$100 / Month / each
Refer Other Owners and Get Credit!
1 Month Free Credited for Home or Condo Signup (on Platform for 2 Month minimum)
Includes the 1/2 hour monthly credit!
Membership Rates - All Plans
Onsite Rates
Hourly Rate of $125 / hour
Daily Rate of $800
(7 Hours = $114 / hour)
Emergency Rate of $150 / hour
Remote / DIY Rates
$40 / 30 mins
Scheduled Call, Facetime or Slack
Emergency Rate of $100 / hour
Non-Scheduled, 1 Hour Minimum
Travel Rate
$2 per Mile
Only Applicable After free 5 Miles
Service Level Agreement and Response Times
I will make every attempt to get back to you as quickly as possible but I also need to balance responsiveness with work in progress.
I do have some minimum turn arounds I commit to...
Membership does have it's privileges - Members always receive priority over non-members with both work scheduling as well as response times. Phone and Text responses are within an hour - during regular business hours. Emergency responses are within 15 minutes - outside of regular hours. Email responses are within 24 hours.
Work outside of my scope
Transparent Cost + 20% on anything Managed and Includes quality control
Free if handed over completely to outside vendor (still vetted and recommended)
Membership Communication Channels
Slack - Unlimited - Included
Texting / SMS - Included
Phone - 8am to 5pm - Hourly Rate
Zoom / FaceTime / Google Meet - 8 to 5 - Hourly Rate
After Hours / Emergency - Hourly Emergency Rate
Trello - Project Management and Scheduling - Included
Billing
Subscriptions:
Auto Bill Monthly
Annual Prepay Discount of 15% off
Additional Hourly:
Auto Billed End of Month if Applicable
Appliances / Parts:
Auto Billed Upon Install Completion
Project:
1/2 Estimate Prepaid
Remainder + Overages Paid Upon Completion
Referral Credits or Resale Credit:
Applied to Account Balance End of Month
Positive Balances Carried Forward to Subsequent Month Billing Cycle
Receipts:
Monthly Accounting Sent via Email and Accessible in Trello or Slack